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Our story

It all began in 1982, when TeleTech CEO and Founder, Ken Tuchman, had a frustrating customer service experience. He just knew there had to be a better way for brands to connect with their customers and for customers to get the help they need. So he started a Business Process Outsourcing (BPO) company designed to help corporations deliver faster, simpler, more satisfying customer experiences. At the time, customer service happened in person, via a landline phone, or through the mail. But oh how times have changed. And we’ve not only kept up with them, we’ve stayed one step ahead! Now, we enable our clients to interact with their customers through a variety of communication channels and devices, from voice, text and chat to email, web and social media. We’ve also acquired companies in consulting, technology, thought leadership, analytics and sales to augment our customer service offerings.

Our culture and people

Our culture is fast-paced, entrepreneurial and inclusive. We emphasize growth, opportunity, engagement and connection. And we believe that the future is full of exciting possibilities just waiting to be discovered. We take pride in our ability to stay on the cutting edge of the constantly shifting world of customer experience, in the investments we make in our communities, and in the values we strive to live every day. Values that speak to our drive to reach for amazing, to live life passionately, and to see the world through the eyes of our clients, their customers and each other. The best thing about our culture, however, is the people who thrive in it. There’s something special about them. About their friendly faces. Their caliber of talent. Their commitment to their work. Their ability to handle adversity and change with humor and grace. And there’s something special about the sense of camaraderie and purpose we all share. If this type of culture appeals to you, we invite you to explore the possibilities and experience it for yourself.

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